PricingPlease visit our shop to purchase our standard items.Custom / bespoke pricing is available upon request.
BespokeCustom/bespoke designs and commissions are taken upon request please enquire for further information Viewing The WorkOur studio is located in Manston Kent and is open by appointment only.Please call or email to schedule a visit/meeting.
Cleaning And Changing BulbsEnsure the light is switched off when cleaning and care must be taken not to twist the chandelier.Regular dusting with a feather duster will help to keep the crystals clean.
American FittingsE26 and E14 fittings are supplied for North American and Japan.All individual parts used are UL rated.We do not stock E26 or E14 bulbs and the customer must supply these.
InstallationLight pieces must be installed by a qualified electrician and in accordance with the customer’s country’s current wiring and building regulations. It is the customer’s responsibility to ensure all suspension points for any light piece is sufficient to safely hold the specific weight. Fixings to the ceiling are not supplied- please use suitable fixings for installation. Installation is the sole responsibility of the customer unless otherwise stated in the quotation.
Repairs and MaintenanceUpkeep of the light piece is the sole responsibility of the customer. It is important that a qualified electrician undertakes electrical repairs.
Conditions of Sale and PaymentOrders require a minimum of 50% deposit for work to commence. It is important to confirm all details in the order and to check any associated designs or drawings are correct.
The final balance should be paid sufficiently before the delivery date in order to allow for the clearing of funds, as orders will not be released/displaced until full payment has been received.
If an order is place but then cancelled or altered in any way, Emerald Faerie will retain the deposit.
ShippingWe ship worldwide and carefully pack each piece. Any taxes payable at the destination port, customs clearance fees, or any other costs, are the responsibility of the customer, unless otherwise discussed. Any damage or losses after delivery is not our responsibility and replacements will incur additional costs.
DisclaimerWe accept no responsibility and will have no liability for any claim arising through following advice or using information of any kind stated on this website or through any form of communication, verbal or otherwise with Emerald Faerie/ Fiona Gall or its agents.